Nothing is more annoying to a player than to encounter a bug or error that makes them have to quit the game. The player will just go to another game if solving the problem takes too long, is frustrating, or simply demands too much effort on their behalf. but not before talking about the unpleasant encounter on social media or publishing a critical online review.

Our offshore outsourcing experts from AceRise offer real-time, 24/7 customer support to players who want a fast response and quick resolution that allows them to get back to the game as soon as possible. Our support centre is rich with tech-savvy gamers who can offer multilingual customer support. They can provide an omnichannel customer experience for in-app support, chat, live-agent, social media and email.